Avantida Community Support

Manage a user 7

• Create a user account
• Sign in with your Microsoft account
• Join a company
• One single user can work with multiple companies
• Forgot your password?
• Change your password
• Forward system notifications to another mailbox

Manage a company 6

• Setup your company
• Edit company details
• Inviting a user to your company
• Accept users asking to join your company
• Block and/or remove users from your company
• Find your Avantida ERP code

Making payments on the platform 4

• Top up your balance
• Download your invoices
• Set a low balance warning
• Review transactions in the activity view

Making payments in MY & NZ 0

Making payments in China, Singapore, Malaysia and NZ 2

• Paying your approved request
• Link a credit card to your company account

How to use our container matching tool 5

• Quick start guide to container matching
• Step 1 - Share an import container (offer an empty container)
• Step 2 - Share an export booking (search an empty container)
• Step 3 - Browse for matches
• Step 4 - Make matches

Requesting a reUse 6

• Request to reuse an empty container
• Cancel a reuse request
• Export my reuse requests
• Create a similar reUse request
• Request for approval after a request has been declined
• Calculate your savings per container reuse (distance/emissions/time)

Domestic reUse (North America only) 1

• Domestic reuse of your empty container (USA and Canada only):

Bulk upload reuse requests via csv 2

• Bulk upload reUse request
• Bulk upload - info about SCAC codes & UNLOCODES

Submit reuse requests via API 1

• Submit reuse requests from your planning software

Requesting depot changes 6

• Request a drop-off change
• Request a pick-up change
• Cancel a depot change request
• Export depot change requests to Excel
• Create a similar depot change request
• Depot change counter offers from the shipping line

Earn money with depot changes 2

• Earn money by doing a depot change
• Earning money with depot changes - Q&A